Privacy Policy

Last updated: September 2025

BioBalance Slovakia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us about our products and services.

Information We Collect

Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Subscribe to our newsletter or educational updates
• Contact us via phone, email, or other communication methods
• Inquire about our products or services

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Product interests and inquiries
• Messages and communications you send to us
• Newsletter subscription preferences

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and general location information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Device information (type, operating system)

How We Use Your Information

We use the information we collect for the following purposes:

• Communication: To respond to your inquiries, provide information about our products, and communicate with you about your requests
• Educational Content: To send you educational materials, newsletters, and updates if you have subscribed
• Website Improvement: To understand how our website is used and improve our content and user experience
• Legal Compliance: To comply with applicable laws and regulations
• Business Operations: To operate our business, process inquiries, and provide customer service

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or serving you (such as email service providers or website hosting)
• Legal Requirements: When required by law, regulation, or legal process
• Business Protection: To protect our rights, property, or safety, or that of our users or others
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request access to your personal information
• Correction: The right to request correction of inaccurate personal information
• Deletion: The right to request deletion of your personal information
• Opt-out: The right to opt out of marketing communications
• Data Portability: The right to receive your personal information in a portable format

To exercise these rights, please contact us using the information provided below.

Newsletter and Marketing Communications

If you subscribe to our newsletter or educational updates, you can unsubscribe at any time by:

• Clicking the unsubscribe link in any email we send
• Contacting us directly at [email protected]
• Calling us at +421 911 238 507

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We will ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our website after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Governing Law

This Privacy Policy is governed by the laws of Slovakia and the European Union, including the General Data Protection Regulation (GDPR) where applicable.